Privacy Policy

Effective Date: October 5, 2026

X.O. Marble & Tile Co. ("X.O. Marble & Tile," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information or services, or otherwise interact with us.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Your name and contact information, including email address and phone number.
• Information you provide when requesting an estimate, consultation, appointment, or other service.
• Project details, preferences, scheduling information, and communications you send to us.
• Information automatically collected through our website, such as browser type, device information, IP address, and website usage information, where applicable.

2. How We Use Information

We may use information we collect to:

• Respond to inquiries and requests.
• Provide estimates, consultations, appointments, and requested services.
• Send appointment confirmations, reminders, scheduling updates, project updates, service notifications, and customer support messages.
• Communicate with you about your relationship or transactions with X.O. Marble & Tile.
• Improve our website, services, customer experience, and internal operations.
• Comply with applicable laws and protect our legal rights.

3. SMS/Text Messaging

If you provide your mobile phone number and separately consent to receive text messages from X.O. Marble & Tile, we may send customer-care and transactional SMS messages related to your inquiries, estimates, appointments, scheduling, projects, requested services, and customer support.

Message frequency varies based on your requests, appointments, project activity, and other interactions with us. Some periods may include more than one message. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to a message from us. After you send STOP, we will process your request and will not send further messages through that messaging program, except where permitted or required by law. You may also reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing goods or services. You may still contact X.O. Marble & Tile through other available communication methods.

4. Mobile Information and Sharing

We do not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that help us operate our business, website, communications, scheduling, customer support, or other services. Such providers may process information only as needed to perform services for us and are not authorized to use your mobile number or SMS consent information for their own marketing purposes.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to operate the site, understand website usage, improve functionality, and support analytics or other legitimate business purposes. You can adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.

6. Data Retention and Security

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, or disclosure. No method of transmission or storage is completely secure.

7. Your Choices

You may request information about or correction of personal information we maintain about you, subject to applicable law. You may also withdraw SMS consent by replying STOP to our text messages. Withdrawing SMS consent does not necessarily affect other communications or services you have requested.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the Effective Date at the top of this page. Your continued use of our website or services after an update means the revised policy applies to your interactions with us, to the extent permitted by law.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact X.O. Marble & Tile Co. using the contact information available on our website: www.xomarbleandtile.com.