Terms & Conditions

Effective Date: October 5, 2026

These Terms & Conditions ("Terms") govern your use of the X.O. Marble & Tile Co. website and your interactions with X.O. Marble & Tile Co. ("X.O. Marble & Tile," "we," "us," or "our"). By using our website or requesting our services, you agree to these Terms to the extent applicable to your interaction with us.

1. Website and Service Requests

Our website provides information about X.O. Marble & Tile Co. and allows visitors to contact us and request information, estimates, appointments, consultations, or services. Submitting a request does not by itself create a contract for services. Any scope, pricing, scheduling, or other service terms will be confirmed separately when applicable.

2. Customer Information

You agree to provide information that is accurate and current when submitting a request or communicating with us. You are responsible for ensuring that the phone number and email address you provide are yours or that you are authorized to provide them.

3. SMS/Text Messaging Terms

SMS Program

By separately opting in to receive text messages from X.O. Marble & Tile Co., you agree to receive recurring customer-care and transactional SMS messages related to your inquiries, estimates, appointments, scheduling, projects, requested services, and customer support.

Message frequency varies based on your requests, appointments, project activity, and other interactions with X.O. Marble & Tile. Some periods may include more than one message. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing goods or services.

How to opt out: Reply STOP to any message to unsubscribe from the SMS program. After you send STOP, you will receive an appropriate confirmation and will not receive further messages through that messaging program, except where permitted or required by law.

How to get help: Reply HELP to a message for assistance or use the contact information available at www.xomarbleandtile.com.

4. SMS Consent

SMS consent must be voluntarily provided by the individual receiving the messages. By opting in, you confirm that you are authorized to use the mobile number provided and consent to receive the types of messages described above from X.O. Marble & Tile Co.

Your SMS consent is specific to X.O. Marble & Tile Co. and does not authorize unrelated third parties to send you marketing or promotional messages. X.O. Marble & Tile Co. does not sell or share mobile numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

5. Privacy

Our collection and use of personal information, including information associated with SMS messaging, is described in our Privacy Policy.

6. Intellectual Property

Unless otherwise stated, content on this website, including text, graphics, logos, images, and other materials, is owned by or licensed to X.O. Marble & Tile Co. and may not be copied, reproduced, distributed, or used without permission except as permitted by law.

7. Prohibited Use

You may not use the website for unlawful purposes, attempt to interfere with its operation or security, submit false or fraudulent information, or use the website to send or distribute unauthorized communications.

8. Third-Party Services and Links

Our website or communications may contain links to third-party websites or use third-party services. We are not responsible for the content, privacy practices, availability, or policies of third-party websites or services.

9. Disclaimer

Website content is provided for general informational purposes. While we make reasonable efforts to keep information accurate, we do not guarantee that all website content will always be complete, current, or error-free.

10. Limitation of Liability

To the maximum extent permitted by applicable law, X.O. Marble & Tile Co. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or inability to use the website, except where such limitation is prohibited by law.

11. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised Effective Date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.